our FAQs

ORDER

No, you do not need a customer account to shop online. However, we recommend that you create a customer account in order to be able to benefit from further advantages. But don't worry, registration is easy and free.

Please check if you have received a shipping email. If so, then the order is on its way. You can track your order at the top of this page by using the order number from this email. If you haven't received a shipping email (also check your spam folder), then your order is awaiting shipping. After receiving the shipping email, you can track your order yourself: use the link in the email or the "track my order" section on this page.

If you don't have your order number to hand, get in touchhere to your account, then go to your order history.

After your order has been processed and shipped, you will receive an email with the tracking number to the email address registered with us. Alternatively, you have the option of logging into your account and calling up the tracking number via your order.

Don't worry, we're here for you. In this case we will give you a 100% refund of your money. So that we can fix this problem quickly, write us an e-mail. When you first contact us, please provide us with the following information so that we can resolve this issue as quickly as possible: order number, item, photo of the error and description of the error (you can find the product name and code in your order confirmation email)

If an item is no longer visible on the website, it is sold out. Most items are not backordered.

Once you have placed your order, the shipping process will begin. Unfortunately, this means that we cannot make changes or cancellations. Unwanted items must be returned and a new order placed.

SHIPPING

Fashion Stylers normally takes 14-21 days to ship. If the package is inspected by the local customs authority, this may result in additional delays.

Your order may contain multiple items from different warehouses. Therefore, all items are shipped separately. In that case, rejoice - the rest of the items will surely arrive soon.

As soon as your order has been shipped, we will change the status to "Shipped". YEAH! Your package is on its way to you.

If the parcel was delivered correctly by Swiss Post (see shipment history) and placed in the mailbox, this is considered a theft. With the correct delivery by the postal service, the liability passes to the recipient. In this case, a report must be made to the police. The Fashion Stylers bill remains the same. If you state this theft, you may be able to claim back from your liability insurance.

Klarna will automatically send invoices and reminders by email to the email address you have provided. Depending on the settings of your e-mail account, these can also end up in the spam folder, which is why we ask you to check there as well. You are welcome to contact Klarna if you need a copy of the invoice or have the invoice paused. A pause makes sense if your delivery is delayed or a returns process is in progress, this avoids the dunning process being started prematurely.

RETURNS

Contact our team via email and provide us with the following information with order number, item, reason for return and photos in the event of errors or defects. Our team will email you a return label. You can then send the package back to us at the local post office.

Returns control such as booking can take up to 2 weeks from the date of return. Please note that there may be additional delays during high season. Thank you very much for your patience!

Yes. Shipping at Fashion Stylers is free. However, the customer must take care of the return himself.

You have ordered with the payment option Klarna purchase on account and want to return your order in whole or in part. As soon as we have received your return, your invoice will be adjusted or canceled by Klarna..

Didn't find an answer to your question? Contact us!