SHIPPING & RETURNS
|SWITZERLAND 2-3 DAYS||CHF 5.90||FREE SHIPPING FROM CHF 60.00+|
|INTERNATIONAL 14-21 DAYS||CHF 14.90||FREE SHIPPING FROM CHF 150.00+|
Items can be returned - after receipt - within 14 days in their original and unworn condition.
After processing the return, the order will be cancelled or adjusted. If you pay by credit card, the amount will also be credited to your credit card.
If the return deadline is exceeded, the return may be rejected and sent back to the customer at the customer's expense. Items that have not been properly returned will not be refunded.
DO YOU WANT TO RETURN SOMETHING?
Contact our team by email and provide us with the following information
Order number: #
Reason for return
Photos in case of faults or defects
Important: In case of quality problems or defects, please send us photos so that we can send the complaint to the retailer. The item and the defect must be clearly visible in the photo.
The right of return is excluded for the following products:
- Underwear & Swimwear
- Beauty products
- Articles from special promotions (e.g. special sales, Black Friday, clearance sales)
- Multimedia and electronics
Our team will send you a return label by e-mail with the respective return address.
Please note that you can only return items that have been delivered to you.